Position: Sales Support
Location: Felbridge, West Sussex
Company: Strive AV

About Strive AV:

Strive AV is a leading provider of cutting-edge audio visual solutions. We pride ourselves on delivering exceptional service and innovative products to our clients. We are seeking a detail-oriented and proactive Sales Support professional to enhance our sales operations and contribute to our team’s success.

Role Overview:
As a Sales Support team member, you will play a crucial role in ensuring the smooth operation of sales processes, from managing customer inquiries to supporting the sales team with quotes and order processing. Your contribution will be key to enhancing customer satisfaction and driving business growth.

Core Duties and Responsibilities:

Customer Interaction:

• Answer phones and emails promptly, redirecting queries to the appropriate team members when required.

Sales Support:

• Assist the sales team in issuing accurate and timely quotations.
• Convert approved quotes into orders and update the CRM system accordingly.
• Proactively reach out to new and existing customers via telephone to strengthen relationships.
• Verify all orders against purchase orders, ensuring they match the quote on the system.
• Import product information from the CRM to Integrator Live as needed.
• Assist sales staff with following up on quotes and booking appointments.
• Record all activities and interactions in the CRM system, ensuring accuracy and completeness.

Customer Feedback:

• Call customers post-installation to conduct satisfaction surveys and log feedback.

Deal Registrations:

• Log and track deal registrations.

Requirements:

• Strong organisational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Proficiency in CRM systems and keen attention to detail.
• Customer-focused mindset with the ability to handle queries professionally.
• Ability to work both independently and collaboratively in a team environment.
• Previous experience in a sales support or administrative role is a plus.
• Experience – in the AV industry is a must.

Why Join Strive AV?

• Be part of a dynamic team in an innovative industry.
• Opportunities for career growth and development.
• A supportive work environment where your contributions are valued.
• Competitive salary and benefits package.

How to Apply:

If you are a detail-oriented professional passionate about supporting sales and delivering excellent customer service, we’d love to hear from you. Please submit your CV and cover letter to [email protected].