University of Hertfordshire Invest in Wayfinding Kiosks

Custom digital signage totems streamline student services with ID badge scanning, ticket printing and intuitive touch screen technology

EducationDigital Signage

Project Overview

Based largely in Hatfield, the University of Hertfordshire boasts more than 25,130 students, including more than 5,200 international students. With the UK government's new edtech strategy encouraging institutions to embed technology for efficiencies, the University focused on creating a more efficient and accessible Student Centre.

Working with Unicol, Strive AV created bespoke digital signage totems designed to deliver a streamlined experience for staff and students when interacting with the University's Student Centre, replacing the original configuration of eight computers on a round table with chairs.

Project Details

Students who wish to raise a query with staff now only need to select the query type and scan their ID badge (or enter their ID number and date of birth) for their query to be logged. A member of staff is notified and a numbered ticket is printed off – similar to that of some retail stores and fast-food restaurants.

The custom totems incorporate an ID badge scanner, ticket printer and a touch screen, providing an intuitive and efficient workflow that reduces queues and waiting times in the Student Centre lounge area.

Project Challenges

The challenge was to design a solution that was reliable, intuitive and scalable enough to be trusted by staff and students alike. Disruption and downtime also had to be minimal.